We accept returns on full priced merchandise for store credit or exchange.
All discounted merchandise is final sale.
We are currently a small operation and as we grow we hope to revisit this policy with more flexibility.
Return must be initiated by the customer within 7 days of delivery date. Returned items must be mailed back within 7 days of return authorization. Item must be unworn, unwashed, with original tags and packaging intact. Store credit (minus original shipping costs) will be issued once we receive and process your return. Shoes must be returned in their original, undamaged shoe box.
All sales final on earrings, candles, and discounted merchandise.
Please contact firstname.lastname@example.org to obtain an RMA number and form prior to return. No returns will be accepted without this number.
Dor’ Lumière is not liable for lost or stolen packages. Dor’ Lumière has the right to deny returns if the merchandise does not meet the return policy requirements.